Orders / Payment
My credit card isn't working. What should I do?
We do take a variety of cards however some may not work with our payment platform. Always check that your billing address and zip/postal code are the correct ones associated with your credit card when completing your payment.
Multiple transactions
We recommend contacting your bank if you notice another transaction on your statement. Both transactions may be pending, but only one will be processed.
Afterpay
We do offer Afterpay which allows you to make purchases in four increments over time without interest. Check out the Afterpay FAQ page for more information.
Can I edit my Order?
If you’ve already placed an order but need to make changes, it may still be possible to edit it — as long as you haven’t yet received a shipping confirmation. Steps to Request an Edit:. Email our Customer Service team at:[email protected].
Did you get an email with your tracking info?
Yes? Tracking information may not be updated immediately. We recommend allowing 24-48 hours for the tracking to reflect accurate updates. In the meantime, you can use our "Track My Order" page to monitor the progress of your shipment. No? It hasn’t s
How long will it take before I receive my order?
It may take anywhere from 7-10 business days for delivery. While we make every effort to ship all orders within that time frame, processing delays outside of our control may occur and unfortunately, we cannot make guarantees on shipping dates. This i