Troll Co. Clothing Canada

Online Returns/Refunds

Damaged or Defective items

In-Store Returns/Exchange

Returns

Did you get an email with your tracking info?

How long will it take before I receive my order?

Where's my order?

Can I track my order?

Inputted Wrong Address?

Delivered → Not Received.

Express Shipping

Shipping

What is Route Package Protection

How to file a claim with Route

Route Package Protection

My credit card isn't working. What should I do?

Multiple transactions

Afterpay

Payment

My discount code is not working.

Military Discount

Do You Have Gift Cards?

BOGO Sale

Discounts and Gift Cards

Managing Subscriptions

Subscriptions

Notified Of Back In Stock

How do I redeem My Payday Points

Need help Logging into your Payday Account?

How Do I Sign Up?

I Already Have An Account. Do I Need To Create A New One?

Payday Points Program

Fire Resistant/Fire Retardant Items

Fr Workwear

How Do I Create An Account?

Account

Canada Post Strike

Key Updates:. 1. What carriers will you use to ship Canadian orders?. We are utilizing a mix of regional and national carriers, including UniUni, UPS, Purolator, and FedEx, to handle domestic shipments during this time. 2. Will my shipments still be

Key Updates:1. What carriers will you use to ship Canadian orders?We are utilizing a mix of regional and national carriers, including UniUni, UPS, Purolator, and FedEx, to handle domestic shipments during this time.2. Will my shipments still be delivered on time?We are working diligently with our delivery partners to minimize delays. However, due to high volumes across all carriers, some delays may still occur.3. What happens to orders with PO box addresses?Only Canada Post can deliver to PO boxes. As a result, orders destined for PO boxes cannot be fulfilled. Please adjust your checkout process to prevent customers from using PO box addresses.4. Can I track my shipments during the strike?Yes, tracking information will be updated in Shopify as usual and will link to the appropriate carrier tracking site for visibility.5. How long is the strike expected to last?The duration of the strike is uncertain. We will keep you informed as more information becomes available.6. What happens to shipments sent before the strike began?Shipments already injected into the Canada Post network will remain there and will not be delivered until the strike is resolved and normal service resumes.

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