We're sorry to hear that your item didn't arrive in perfect condition. To report a damaged or defective item, please submit a request through our Returns Center within 30 days of delivery. When submitting your request:. If you are reporting a damaged

We&apos;re sorry to hear that your item didn&apos;t arrive in perfect condition.To report a damaged or defective item, please submit a request through our <a href="https://trollco-ca.loopreturns.com/#/">Returns Center</a> within 30 days of delivery.When submitting your request:<ul data-spread="false"><li style="font-size: 16px;">Select &quot;Defective&quot; as the return reason.</li><li style="font-size: 16px;">Include clear photos of the issue.</li><li style="font-size: 16px;">Include photos of the item&apos;s hang tags.</li></ul>If you are reporting a damaged, defective, or incorrect item, please also include clear photos showing the issue.Providing all required photos when submitting your request will help prevent delays and allow our team to process your request more efficiently.Once your request is submitted, our team will review the information and contact you if any additional details are required.Please note that damaged or defective item claims must be submitted within 30 days of the delivery date. Requests submitted after this period may not be eligible for a refund, exchange, or store credit.

My Item Arrived Damaged Or Defective

We're sorry to hear that you received the wrong item. If you received an item that does not match what was ordered, please submit a request through our Returns Center within 30 days of delivery. When submitting your request:. Once your request has be

We&apos;re sorry to hear that you received the wrong item.If you received an item that does not match what was ordered, please submit a request through our Returns Center within 30 days of delivery.When submitting your request:<ul data-spread="false"><li style="font-size: 16px;">Select &quot;Incorrect Item Received&quot; as the return reason.</li><li style="font-size: 16px;">Include clear photos of the item you received.</li><li style="font-size: 16px;">Include photos of the item&apos;s tags and packaging, if available.</li></ul>Once your request has been submitted, our team will review the information and provide further instructions.Please note that requests for incorrect items must be submitted within 30 days of the delivery date. Requests submitted after this period may not be eligible for a refund, exchange, or store credit.

I Received The Wrong Item

MENS

HEADWEAR

WOMENS

SALE

Troll Co. Clothing Canada

DAMAGED, DEFECTIVE, OR WRONG ITEMS

How Do I Create An Account?

I Cannot Log Into My Account

How Do I Update My Email Address?

What Are Your Support Hours?

How Do I Reset My Password?

ACCOUNT AND CONTACT

Can I Edit Or Cancel My Order?

Why Was My Order Refunded Or Cancelled?

I Placed Multiple Orders - Can They Be Combined?

ORDERS

What Payment Methods Do You Accept?

My Payment Will Not Go Through

Why Do I See Multiple Transactions Or Pending Charges?

Afterpay

PAYMENTS

How Do I Track My Order?

How Long Does Shipping Take?

I Have Not Received My Order

What Happens if My Package Is Returned to Sender?

Express Shipping

SHIPPING AND DELIVERY

What Is Your Return And Exchange Policy?

How Do I Start A Return Or Exchange?

How Long Does It Take For The Return To Process?

Can I Return A Final Sale Item?

Can I Return An Item Purchased From A Retailer?

RETURNS AND EXCHANGES

How Do I Use A Discount Code?

Why Is My Discount Code Not Working?

Can I Add A Discount Code After Placing My Order?

Can I Use More Than One Discount Code?

Price Adjustment Policy

Military Discount

Do You Have Gift Cards?

DISCOUNTS AND PROMOTIONS

What Are The Benefits Of Your Points Program?

How do I redeem My Payday Points

Need Help Logging Into Your Payday Account?

How Do I Sign Up?

PAYDAY REWARDS

Managing Subscriptions

How do I skip a shipment?

SUBSCRIPTIONS

What Is Flame-Resistant (FR) Construction?

FR WORKWEAR

What Is ShipInsure

How To File A Claim With ShipInsure

SHIPINSURE

How Do I Contact Customer Service?