Online Returns/RefundsUpdated 2 months ago

To initiate a return or exchange, please click on the following link: https://trollcocanada.returnscenter.com/ and provide the necessary information needed to support your request. 

**Please note that some items may be a FINAL sale and will not be eligible for an exchange or refund. 

In addition please allow 3-5 business days for the return to be processed after being marked as delivered.

Requirements for an Exchange/Return/Refund:

• Items must be unwashed, unworn, and still have packaging and tags on (if applicable)

• All returns must be reported within 30 days of purchase.

• ALL garments are subject to inspection. 

•You can exchange items for the desired size only. 

Once the item is received by our returns center, the return request will be processed. 

If you purchased a product in a store that carries Troll Co. apparel, you will have to follow that store's return/exchange policy. We will not accept returns online if you originally purchased it from a retailer.

Canada Post strike

At this time, we’re only able to provide Canada Post return labels, and unfortunately, packages won’t be accepted until postal operations resume.

To make things easier, we’ve extended our standard 30-day return window. Once Canada Post is back to work, your return label will be valid for 30 days from that date.If you have any queries regarding return or refund, reach out to us.